Frequently Asked Questions About
Now You're Cooking! 
Recipe Handling - Troubleshooting
I have an invalid recipe that looks like an ingredient (e.g., “self-raising flour oz”). When I try to delete this invalid ‘recipe’, I get errors about “…could not find Tab4 in recipe”.
Create a new cookbook and import all but the invalid recipe into it. This will fix it. If you ever get another invalid ‘recipe’, let us know what you were doing when it first occurred.
When I edit and save a recipe, I get a message saying “The recipe name: blah blah is already in use. Nothing saved.” What is happening?
Most likely you have another recipe with the exact same name. Search for the name and review both recipes, and if they are indeed the same, delete one. Then you will be able to edit and save the remaining one.
I have Outlook as my default email client. When I email a recipe using the Email/Edit button on the recipe selection window, I get the message “Error 32026 Not supported at loc10 trying to send MAPI email”. How can I fix this?
Try running the Repair feature in Microsoft Office setup. Here is how one NYC user reported that he fixed the problem:
“I ran the “Repair” program on Microsoft Office Home & Business 2010 and the email function now works. I can send recipes by email using NYC Generic or Mealmaster formats.”
Try defragging your cookbook.
Ingredient quantities are truncated on the left in my list of ingredients in the recipe edit window. Can you suggest a fix please?
This can occur with certain combinations of screen font size and screen resolution. What font size and DPI settings are you using? We recommend you stick with Small (sometimes called Normal or default). Do not use Medium, Large, or Extra Large fonts. If the font appears too small as a result of this choice, then try a lesser screen resolution with it.
Often when I try to save a recipe, I get the message :
“SaveRecipe: VB Error 6 Overflow at Location 2t: pathpri= C:\Users\Public\Documents\FFTS\nyc587\user\price.lst Recipe may not have been saved.”.
What is this?
That error will occur if your price list (price.lst) is corrupt and NYC tries to update it with new ingredients from the saved recipe. You will need to delete your price.lst file and start another. Please download this file to replace your corrupted one: http://www.ffts.com/price.zip (this is the price.lst file that NYC installs). This file goes in your NYC user folder (see Tools… Options… User Folder tab for user folder location).
I started getting “error rewriting nyc.ini” using NYC in Win7 when trying to edit a recipe, and now I get “can’t find nyc.ini” when starting NYC. What is happening?
This happens to some users who are using AVG virus software with Resident Shield turned on – Resident Shield can apparently block the modification of “nyc.ini” by NYC, which NYC needs to do. So if you use AVG and are getting this error message, try turning off Resident Shield.
If AVG is not the problem, then you probably have a corrupt installation, which can occur if you have remnants from a previous installation of the same version on your computer. You need to do a clean reinstall.
We will use NYC 5.88 as an example, but this applies to any version of NYC 5.80 or higher. To get a clean re-install:
1. Uninstall NYC 5.88 from your computer using the Uninstall selection in the startup group or using the Control Panel.
2. Delete all of these folders that may remain on your computer (VERY IMPORTANT STEP):
“c:\Program Files\FFTS\Nyc588”
“c:\Users\Public\Documents\FFTS\Nyc588”
“c:\Users\USERNAME\AppData\Roaming\FFTS\Nyc588”
3. Reboot your computer.
4. With all other programs turned off, reinstall NYC 5.88 (or higher).
5. Run NYC 5.88 for the first time after installation, and select “shared” (recommended) or “private” at the prompt to share or keep private cookbooks.
If you do not get the “shared” or “private” prompt on first execution of NYC after re-installation, then you definitely did not get a clean installation, which is essential. In such a case, you need to redo steps 1-5 above, paying close attention to step 2.
I have no categories listed in my recipes. The checkmarks are there, but no category labels show. This happened after I upgraded my machine to Windows 7, 64-bit.
Here is a relevant excerpt from a user who had the same problem:
“With Windows 7 - 64 bit, under Basic & High Contrast Themes, the categories only show when you use Windows 7, Windows Classic and High Contrast White. Then no problems, NYC works great with 64 bit.”
When I toggle from recipe view mode to edit mode, the edit window appears with its panels missing or shifted to the left and squashed. What is happening?
There is a bug in NYC v5.84 and earlier that causes this behavior. The workaround is to use Tools… Options… Interface… and uncheck “remember window positions”. This bug has been fixed in v5.85 (when it releases) and later versions.
When I try to edit a specific recipe, I get error 75. What is happening?
The recipe is probably corrupt. Try deleting the recipe and re-entering it. This fixed the problem for another user.
When I edit a recipe and change the directions, then press the “X” button to close the recipe edit window, the directions get deleted (all but a few characters).
This problem is fixed in v5.82 and higher. The workaround in earlier versions is to use the Cancel button to close the recipe, and not the X button.
When I edit a recipe and use the Clear, Add, Replace buttons, sometimes the recipe name gets truncated.
This problem is fixed in v5.81 and higher.
I changed a recipe and saved changes and now the recipe has disappeared from my cookbook. What gives?
Your recipe is still there. The # of recipes in your cookbook probably exceeds your list buffer setting in Tools… Options… Cookbooks…. In such a case, the recipe will no longer appear in the batch of recipes you have listed, but it will now appear on the last batch of 2000 (or whatever your list buffer is set to).
Here is a little more detailed explanation about what goes on when you save a recipe:
When you change and save a recipe, your old recipes is actually deleted and then a new one is added with your changes in it. Where its name appears in a recipe list depends on the list buffer setting in Tools… Options… Cookbooks… .
If the list buffer exceeds the # recipes in your cookbook, then there is only one recipe list to scroll through (it’s not buffered into groups of 1000, or whatever your buffer setting is). Since there is only one recipe list, the saved recipe will appear alphabetically in the list you have open, right where you would expect it.
If the # recipes in your cookbooks exceeds the buffer setting, then in each recipe list you will be shown the recipes in batches of 1000 (or whatever the buffer setting is). Press the little “+” button above the recipe list to scroll through the batches of recipes. Your saved recipe will appear on the last batch of recipes.
A low buffer setting opens the recipe list quickly, but does not show them all to you (you need to press the “+” button to see each batch). A saved recipe will appear on the very last batch, because it was deleted and added back to the database at the very end. It has been saved in your cookbook but you probably expected to see it on the batch of recipes that is currently listed, not on the last batch.
A high buffer setting with lots of recipes will take some time to display the list of recipes, since there are so many. But once they are listed, you see them all and saved recipes appear in the single list where you expect them.
The list buffer setting gives you control over whether you want recipe list speed (low buffer setting) or recipe list all-in-one simplicity (high buffer setting). Users with faster computers can use a higher setting; those with slower computers should use a lower setting.
Even though I have “enable entry guessing” and “add items to droplists” checked in Tools… Options… I cannot get certain items to automatically add to my ingredient droplist so that entry-guessing works for them. For example, NYC will auto-add “chocolate mint vodka” but not “half and half” or “half & half". Why won’t it auto-add certain items like this?
The auto-add feature has a very strong filter on it to avoid adding “junk items” that clutter your ingredient droplist. The special character “&” and the word “and” are both rejected by the filter, precluding “half and half” or “half & half” from being stored in your droplist.
Temporarily uncheck “add items to droplists” in Tools… Options…, then save the recipe with “half and half” or “half & half” and it should auto-store as a new item in your ingredient droplist.
I cannot save a recipe I created because the Save button is disabled in the recipe edit window. What to do?
Buttons are disabled (“grayed out”) when their use could potentially conflict with operations you might do in another window. Make sure other windows are closed before opening the recipe edit window and then the Save button should appear enabled.
When I try to open a recipe in edit mode, I get "VB Error 339 - Could not load recipe".
Probably one of the shared files that NYC needs was trampled on when you installed another program after NYC. You will need to reinstall NYC in this case. Reinstalling over your previous version won’t damage any cookbooks or your reg info (for v5.x and higher), but you may overwrite some droplists or other info you have customized. If this concerns you, you can rename your old folder to from \NYC5xx to \NYC5xxOLD (where xx is rest of version number), then reinstall.
However, it may just be a temporary resource problem, fixable with a simple reboot of your PC, so you might try that first.
When I try to add ingredients to a new recipe, I get “Run-time Error 30009 – Invalid Row Number”. What gives?
This problem only happens if you inadvertently click on the empty ingredient list after creating a new recipe. You should be clicking on the ingredient entry text boxes to enter ingredients, not on the list itself. But at any rate we have fixed this problem in NYC 5.47 and higher.
Recipes that I change seem to "disappear", i.e., the recipes do not show up when the All Recipes button is checked. If I go to Tagged Recipes, they are there, but not in the All Recipes list. I have 2,126 recipes in the cookbook.
When you modify a recipe, NYC actually removes it from the database and replaces it with the modified version. When it is replaced, it goes to the last set of 2000 in the list of recipes (if you have over 2000, which you do). So you will find it there – use the + button to scroll the list 2000 recipe at a time until you get to the last set.
If you want to see all your recipes at once in a single sorted list, you must download and install v5.46 or higher, where we added an option where you specify the size of the sorted list (Tools... Options... Cookbooks... max # recipes in sort buffer). Set this buffer size higher than the number of recipes in the cookbook and you will see altered recipes back in the sort list right where you expect them.
NOTE: Using a high sort buffer size on a slow computer can cause NYC to perform slowly as it fills the recipe list, because the list must be resorted every time you make a change in any recipe, when you import, or as you open and close certain windows. This is why we made it a user option. With the sort buffer set at 2000 (default), the recipe lists open fast on any computer.
I am using the German dictionary for NYC’s spell checker. The spell check does not seem to recognize the German word for sugar, lemon, and others, because they were without a first capital letter.
Try unchecking "case sensitive" in the spell check options (Tools... Options... Spell Check... Configure...).
When I add a new recipe and save it, I do not see it in the list of recipes. Why not?
You probably have over 2000 recipes in your cookbook (500 in v4). In this case you will not see the new recipe in the 2000 recipes showing in the list; rather it will appear in the last set of 2000. Press the + button at the top of the recipe list, scroll to the last set of 2000 recipes, and you should see the new recipe there.
You can increase the default buffer size of 2000 using Tools… Options… Cookbooks…
When I try to save a recipe, I get "type mismatch". What should I do?
That problem has been fixed in versions after v4.52. You should download the latest version from our website.
I must have a corrupt recipe in my cookbook, because I get "bad record number" and "pointer" errors. What is the best procedure to fix this?
Try these things in the order listed, checking after each to see if the problem is corrected (if so, try no more):
1. Try to delete the recipe using Recipes... Recipes... select the recipe, then press Delete button.
2. Open a new cookbook (File... New Cookbook...), and import all recipes from the cookbook (File... Import Recipes...), or if you know which one is corrupt, import all but that one.
3. Defrag the cookbook with the corrupt recipe (Options... Tools... Defrag Cookbook...).
Last resort if all else fails (this will uncategorize all your recipes in the cookbook):
4. Rebuild the cookbook index (Options... Tools... Rebuild Cookbook Index...).
What does the Error 62 "Input past end of file" mean?.
This error occurred in previous versions when a user embedded a double-quote in a text string for some data entry. Quotes are used to delimit fields in NYC so they are illegal input characters. NYC now flags and disallows illegal characters so this error should no longer occur.
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Last Updated: 01/16/2025