Frequently Asked Questions About
Now You're Cooking! 
Registration Troubleshooting
I received the registration package and installed NYC but it shows me as unregistered. What now?
There are instructions for use of the registration code on your sales receipt or in our email where we sent your registration info to you. Here are those instructions again. From NYC 's main menu, select Help... Register... Then press the Reg. Code... button. Enter your password, press OK, then enter your registration code and press OK. Press the next OK. Your name should appear in the status line at the bottom of the main screen.
NYC won't accept my registration code. What now?
Make sure that you are running NYC and using Help… Register… Reg Code button… to enter your password and reg code.
We suggest that you copy-paste the password and reg code from our email to you, to avoid typographical errors. If you type in the reg code, make sure that the letters in the reg code are all caps, and take special care to distinguish between a "zero" and an "ohh". Note that 0=zero and O=ohh.
When you run NYC and use Help… Register… Reg Code button…, make sure that you paste the password provided with your reg info into the first textbox that pops up, and make sure that you are pasting the reg code (not the reg #) into the second textbox that pops up.
If you copy-paste the reg code, make sure to delete any extraneous characters before or after the code that may have been added by your email client (e.g., “||”), which may misinterpret the reg code as an email address and add formatting.
Make sure that you see dashes ("-") and at least two @ signs in the reg code in your email message. If this is not the case, the code is corrupt and will not work. Some email programs treat every string with an @ sign as an email address, and if you try to copy-paste, the emailer may corrupt the string that we sent you or fail to show it to you properly. If the code shown by your email program contains no @ sign or dash, and you don’t have your registration info on hardcopy, please contact us by email and we will give you a code with the @'s replaced temporarily with another character. You can also call us and we can read your reg code to you over the phone.
If you are certain that you entered your reg info correctly and you have tried more than once, please email us your reg info and we will see what is happening.
I just downloaded and installed the latest version of NYC. Why does my registration code not work on my new version?
With release of v5, the registration code was revised. You may be trying to use your old v4 code with v5. If you are a registered user of v4 or earlier, you should request an upgraded reg code from sales@ffts.com. Or you may be trying to use an NYC Express reg code with NYC (these are 2 different programs).
I recently received a registration code from you but it does not work on my version. Why?
You may be trying to use an NYC Express reg code with NYC, or an NYC reg code with NYC Express. This won’t work because NYC and NYC Express are two distinct and different programs requiring a different registration codes (one must be purchased for each). NYC is the full cooking software that we maintain diligently, while NYC Express is a skeletal rendition that we really do not work on much. There have been literally dozens of new NYC versions, but only one new NYC Express version. You can see details of the differences on our product comparison site.
You may also be trying to use a v5 reg code with a prior version of NYC (v4 or v3). You should download and install the latest NYC version that goes with your reg code (probably latest v5). You cannot use a v5 reg code with v4. If you wish to keep using your old NYC version 4 and have misplaced your reg code, please provide your name, reg number, and NYC version number (both are displayed at bottom of your main NYC window) to sales@ffts.com and request a copy of your old reg code.
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Last Updated: 1/29/2008 9:06:00 AM